SmarTone builds its Email Management System with Salesforce​
 
Implemented solution​
✓Case Management
✓Omni-channel
✓Reporting and Dashboards​
 
Challenge​
SmarTone needed a solution that could assist with email management​
 
Strategy​
Salesforce could provide a case management system that would simplify and consolidate their view of custome interaction​
 
Results​
Users can now have a clearer view of their customer information to help inform their own sales process and customer service.​
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